Technology

Nearly half of Americans use a patient portal less than once a month — and many never log in at...

The rapid adoption of generative AI in banking is driving significant changes in how financial institutions engage with customers and...

The latest data from the 2025 AFP Payments Fraud and Control Survey reveals an alarming rise in payments fraud, with...

Health insurance companies — particularly commercial and Medicare Advantage plans — are lagging behind other industries in digital experience, according...

A healthcare revenue cycle management company recently notified the Massachusetts Attorney General about a data breach. The breach, which occurred...

A new study on artificial intelligence in debt collection reveals that AI-driven calls are consistently less effective than human callers...

Lenders across emerging markets face a fast-growing pool of consumers who struggle to repay debts — yet most debt collection...

It may sound completely counter-intuitive, but technology like artificial intelligence can be used to detect and teach empathy, and a...

A fresh study from Juniper Research forecasts that the global value of QR code payments will surge by 50% from...

LAS VEGAS -- For anyone who has been in this industry for longer than it takes to drink a cup...