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Artificial intelligence is moving from the back office to the frontline; and now, it’s on the phone. Virtual negotiators and AI-powered voice assistants are beginning to handle inbound and outbound calls with real-time empathy, compliance awareness, and negotiation skill. But how do you deploy them effectively, measure their performance against human agents, and ensure they operate ethically and within regulatory boundaries?

In this webinar, sponsored by CSS Impact, a panel of experts will break down practical frameworks for introducing AI assistants into your collection or servicing operation.

PANELISTS