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Every experienced collector knows the moment in a conversation where you decide how low you’re willing to go. For decades that call ran on gut, experience, and a little bit of nerve. Now an algorithm can set the offer, size the discount, and build the payment plan faster than you can pull up the account, and it may pull more out of the portfolio while it does it. But when a model decides who gets the better deal, who answers for the offer that hands one consumer a fresh start and another a fair lending complaint?

In this webinar, sponsored by CSS Impact, a panel of experts will dig into what it really means to let AI run the money decisions in a negotiation.

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