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Digital channels, automation, and AI are reshaping how collectors work but technology succeeds only when frontline teams adopt it.

In this webinar, sponsored by Avtal, a panel of experts will share a practical workforce playbook for bringing collectors along during digital transformation. Panelists will share how to align training, incentives, coaching, and quality assurance to new channels (IVR, SMS/RCS, portals), redesign workflows that reduce friction, and measure the human outcomes that drive performance and compliance.

PANELISTS