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Payment plans are an important tool for helping consumers resolve their debts while generating recoveries for creditors and collection agencies. But when consumers miss payments, experience financial setbacks, or lose contact with collectors, those plans can quickly fall apart. Understanding why payment plans collapse is essential to improving performance and preserving consumer relationships.

In this webinar, sponsored by CSS Impact, a panel of experts will break down the most common reasons payment plans fail and share strategies for creating more realistic arrangements, identifying at-risk accounts, and improving follow-up and communication.

PANELIST