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What a lot of people may not realize is that collecting on an unpaid debt is only part of the objective — it is not the whole shebang. For a lot of companies and healthcare providers, the objective is to have the debt collected without ruining the relationship with the consumer. They want the consumer to come back and be a customer or patient again. The experience has to be positive enough — or at least not negative enough — to ruin the relationship.

In this webinar, sponsored by CSS Impact, a panel of experts will share their insights and perspectives into how to collect while still allowing for a productive and positive relationship between the creditor and the consumer to exist and continue.

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