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The moment a consumer says “talk to my lawyer,” everything changes. The rules shift, the risk multiplies, and one wrong move can turn a routine account into a lawsuit. But what counts as representation? A letter from a law firm? A debt settlement company claiming to speak for the consumer? A cease-and-desist scrawled on a payment stub? And what happens when the attorney never responds, the representation seems questionable, or the consumer keeps calling you directly? Knowing when to stop, when to proceed, and how to document it all is one of the trickiest judgment calls in collections.

In this webinar, sponsored by CSS Impact, a panel of experts will break down what companies need to know when a consumer is represented.

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