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Coerced debt and identity theft often look the same on a credit report, but they are not the same legally or operationally. Misclassifying them can trigger compliance risk under the FDCPA and FCRA, derail legitimate recovery efforts, and harm consumers who are already vulnerable.

In this webinar, sponsored by CSS Impact, a panel of experts will break down how to differentiate coerced debt from identity theft, what documentation and legal protections apply to each, and how to build compliant workflows that reduce complaint exposure while improving consumer outcomes.

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