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Everybody knows the drill when a dispute comes in through e-OSCAR, but more and more consumers are cutting out the middleman and sending disputes straight to the source: you. Direct disputes come with their own rulebook, their own deadlines, and none of the guardrails the bureau channel provides. And getting them wrong lands squarely on the furnisher, whether you’re an agency, a bank, a credit union, a fintech, or a healthcare provider.

In this webinar, sponsored by CSS Impact, a panel of experts will break down what a direct dispute actually triggers, where furnisher investigations fall short, and how to build a response process that holds up when the consumer’s next letter comes from their attorney.

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