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The Federal Communications Commission has issued a proposed rule that would require that offshore customer service representatives be proficient in “American Standard English”, limit the volume of calls that a provider can handle offshore, and require that customers be informed that a CSR is offshore, while offering to transfer the call to a U.S. call center. Heavy stuff.

In this webinar, sponsored by Halsted Financiall, a panel of experts will dissect the proposal’s key provisions, explore operational impacts, and outline strategies to onshore effectively.

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