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Empathy in collections isn’t optional, it’s the key to building trust, de-escalating tough conversations, and unlocking payments. Techniques like “Feel-Felt-Found” help agents validate emotions, share relatable stories, and guide toward solutions without confrontation.

In this webinar, sponsored by Halsted Financial, a panel of experts will break down empathy communication tools tailored for collection agencies, banks, credit unions, fintechs, and healthcare providers, including scripts, role-play exercises, training frameworks, and real results from higher right-party contacts and recovery rates.

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