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In today’s collections environment, attrition isn’t just a staffing issue — it’s a profit leak. Agents often leave before they ever reach peak performance, and traditional approaches like pay raises or coaching programs have failed to stop the bleeding.

In this fireside-style discussion, Mike Gibb of AccountsRecovery.net sits down with Jimmy Chebat, Founder & CEO of ZIZO Technologies, and Brian Answeeney, VP of Operations at CBE Group, to explore how behavioral science and gamification are transforming workforce engagement, retention, and performance in the ARM industry. Drawing from real-world data and proven results, they’ll break down how early engagement, micro-wins, and real-time recognition can turn short-term hires into long- term performers — without increasing costs or adding headcount.

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