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Call Calibration sessions are the equivalent of video replay for collection and contact center agents. They are chances to listen to recordings of previous conversations and point out what was done correctly and identify areas of improvement. They are a huge teaching opportunity for any contact center or collection operation.

In this webinar, sponsored by CSS Impact, a panel of experts will break down how to get the most out of call calibration sessions, to optimize every interaction and to take advantage of all the tools and resources and guidance to make your agents the best they can be.

PANELISTS