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In every courtroom drama, the case turns on a smoking gun: the signature, the surveillance tape, the receipt. But when a consumer claims identity theft or fraud, the whole premise is that the usual proof doesn’t prove anything, and sometimes there’s barely any documentation to begin with. That leaves companies stuck investigating a claim they can’t easily confirm or deny, with heightened regulatory expectations, actual-damages exposure, and FCRA deadlines all bearing down at once.

In this webinar, a panel of experts will dig into how to run a defensible investigation when the file is thin, when to fight, when to fold, and how to document decisions that will hold up later.

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