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Training collectors is essential. Nobody would hire a collector and then turn him or her loose on the phone without training them about the right way to engage with consumers. But where companies sometimes fall short is making sure that collectors remember to use what they learned during training after training is done.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will break down how to make sure agents don’t forget what they learned during training and the steps you should be taking to make sure that doesn’t happen.

PANELISTS