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Managing a remote workforce has gone from a temporary adjustment to a long-term necessity across the credit and collection industry. Operations leaders are balancing productivity, compliance, and culture while teams work from home … or from anywhere. From managing call quality and data security to ensuring engagement and accountability, leading a dispersed team requires a new playbook for success.

In this webinar, sponsored by CollaborationRoom.ai, a panel of experts will break down the tools, policies, and leadership strategies agencies and financial institutions are using to effectively manage and motivate remote employees.

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