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AI is moving from pilots into frontline collection work, and that shift raises urgent QA questions: How do you monitor virtual agents and hybrid workflows, set measurable pass/fail standards, and audit third‑party AI vendors while staying compliant with FDCPA, TCPA, FCRA and state laws?

In this webinar, sponsored by CSS Impact, a panel of experts will break down practical frameworks for bot QA, sampling and KPI design, escalation rules, and vendor audit controls showing what to measure, when to escalate to humans, and how to document outcomes to protect consumers and your business.

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