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Text messaging is one of the most powerful tools collection operations have to reach consumers — but not all messages are created equal. With new technologies like Rich Communication Services (RCS) changing what’s possible, collection professionals need to understand the differences between SMS, MMS, and RCS, and how those differences impact engagement, deliverability, and compliance.

In this webinar, sponsored by TCN, a panel of experts will break down how each messaging type works, what devices and carriers support them, and which use cases make the most sense for your operation. The discussion will cover real-world examples of how agencies and creditors are using RCS to create richer, more interactive experiences, while also exploring when simple SMS or MMS may still be the best (and safest) choice.

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