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Every consumer who picks up the phone right now is doing math in their head: rent, groceries, the car payment … and your account is fighting for position on that list. Payment plans are breaking, settlement offers that used to convert are getting ignored, and the consumer of 2026 is not the one your strategies were built for.

In this webinar, a panel of experts will dig into what the data and frontline conversations reveal about consumer capacity right now, and how to adjust offers, segmentation, and expectations so commitments actually stick.

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