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For months, the industry has been reading New York City’s SHIELD Rule like a test with no answer key, guessing at what the DCWP actually meant. Now the answers are in, and some of them will surprise you: the 3×7 frequency cap applies to every NYC account no matter how old, pre-2027 purchases get a pass on certain verification requirements, and a complaint forwarded by the DCWP itself now counts as a dispute with a 60-day clock attached. With the January 1 effective date locked in, the time for interpretation is over and the time for implementation is here. Join us as we go question by question through the guidance that will shape how everyone collects in the five boroughs.

In this webinar, a panel of experts will break down what the FAQs clarify, what they complicate, and what your operation needs to change before January 1.

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