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Here is the plot twist in the industry’s digital story: the consumer is ready before the business is. AccountsRecovery.net’s new Digital Communications Pulse Report surveyed companies across servicing and collections and found an industry that is optimistic, bracing for more accounts, and increasingly convinced that texting beats everything else, yet still held back by aging systems, consent gaps, and cautious clients.

In this webinar, sponsored by TCN, a panel of experts will break down what the data actually says about which channels reach people, when digital earns its keep, and why “our system won’t let us” has become the industry’s most honest answer.

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