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Digital channels such as SMS, email, app push, in‑app messages, chatbots, RCS and social messaging are now primary touchpoints for collections. But those channels bring new disclosure, privacy, and consent obligations that many operations underestimate. Get it wrong and you risk FCRA and TCPA exposure, regulatory scrutiny, consumer disputes, and damaged creditor relationships. Get it right and you increase transparency, reduce disputes, and improve payment outcomes.

In this webinar, sponsored by Concepts2Code, a panel of compliance, legal, and product experts will break down the disclosures you must provide when communicating digitally – and the ones teams commonly miss.

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