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For decades, companies have looked to other countries, where the labor market is less expensive, as a way of reducing costs. An entire industry — business-process outsourcing, or BPO — was borne as a result of this arbitrage. But, as technology plays more of a role in engaging with consumers, across all channels of communication, what impact is that going to have on nearshore and offshore work for companies in the credit and collection industry.

In this webinar, sponsored by CSS Impact, a panel of experts will break down how they are addressing the growth of voicebots and virtual agents and what it might mean for nearshore and offshore operations.

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