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Four generations now work side by side in today’s collection operations — from seasoned Boomers to digital-native Gen Z. Each brings different skills, expectations, and communication styles that can either strengthen team performance or lead to friction and misalignment. How do you bridge those gaps and create a cohesive, high-performing workforce that delivers results for clients and consumers alike?

In this webinar, sponsored by CSS Impact, a panel of experts will explore strategies for leading and engaging a multi-generational collections team. They’ll discuss what motivates each generation, how technology and training can close cultural divides, and which management practices are helping agencies, lenders, and servicers align performance standards across generations.

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