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Hiring the right people for frontline roles in collections and customer service can make or break an operation. The individuals who interact directly with consumers shape compliance outcomes, recovery rates, and reputation. But amid tight labor markets and pressure to fill seats quickly, it’s easy to miss key warning signs that an applicant may not be the right fit.

In this webinar, sponsored by Connect International, a panel of experts will break down the red flags that hiring managers and operations leaders should never overlook, from resume inconsistencies and behavioral cues to interview patterns that predict future compliance or performance issues.

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