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Training programs. Collection operations invest heavily in them. From onboarding new hires to refreshing seasoned agents on compliance rules, there is no shortage of courses, modules, and certifications flowing through collection departments. But too often, training becomes a box-checking exercise that fails to change behavior on the phone or in the field.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will break down how to design training that sticks, laying out a framework for turning regulatory requirements and call-model fundamentals into durable skills that improve recovery, reduce risk, and elevate the consumer experience.

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