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Policies and procedures built for manual processes won’t reliably control AI-driven systems. From automated messaging and scoring models to voice agents and decisioning workflows, AI changes where risk lives and what regulators, clients, and auditors expect.

In this webinar, a panel of experts will walk through what to revise in your SOPs and why – covering model governance and validation, data privacy and consent, audit trails and documentation, vendor oversight, explainability, and frontline guidance for collectors.

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