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Every servicing & collection operation sorts consumers into two buckets: the ones who can’t pay and the ones who won’t. It’s one of the oldest distinctions in the business, and almost nobody measures how often they get it right. Getting it wrong in one direction burns money chasing people who have nothing. Getting it wrong in the other direction hands a discount to someone who was always going to pay.

In this webinar, a panel of experts will discuss what actually separates the two, which signals hold up, and how to know whether your read is any good.

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