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Most organizations can point to revenue from placements, recoveries, and cash flow—but few accurately measure the true cost of collecting each dollar. Hidden spends hide in vendor fees, poor segmentation, manual work, dispute handling, compliance rework, customer acquisition and retention costs, payment channel friction, and legacy tech. Those costs erode margins, distort performance metrics, and lead to pricing and operational decisions that leave money on the table.

In this webinar, sponsored by CSS Impact, a panel of industry leaders will map the full “cost to collect” —from direct operating expenses to the indirect, downstream costs that rarely show up in P&L statements. Panelists will share proven frameworks, real-world examples, and practical tactics you can apply immediately to improve profitability and client conversations.

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