In a perfect world, everyone gets along and there aren’t any conflicts or grudges. But, as companies in the collection and recovery business try to push more people to portals and to communicate electronically, there is the potential for collectors to get upset at commissions they may no longer get the chance to earn. Making sure that collectors view a web portal as a resource and not a competitor is essential to making digital collections an effective channel.

In this webinar, sponsored by Concepts2Code, a panel of experts will discuss the ways in which companies should structure their collection operation to make sure their portals and their collectors are not competing with one another.