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The Consumer Financial Protection Bureau has shut down a collection operation because its policies and procedures related to investigating disputes filed by consumers were inadequate. The announcement is sending shockwaves throughout the industry and leading many to check their own policies and procedures to make sure they are up to snuff.

In this webinar, a panel of experts will talk about what you need to have in your dispute investigation policies and procedures and answer your questions to help reduce the chance that something like this could happen to you.

PANELISTS