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Being a good collector is very much like trying to keep a see-saw balanced. On one side is the empathy needed to be a good collector. On the other is the need to be persuasive and persistent enough to make sure the individual knows that he or she needs to repay the debt. Lean too far to one side or the other and the call is not going to end well for the collector.

In this webinar, sponsored by Balto, a panel of experts will share their tips and strategies to make sure that collectors are able to balance being empathetic with being effective and make sure they don’t fall down and go boom.

SPEAKERS: