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The first battle that many collectors face when communicating with consumers is convincing them that the interaction is not a scam. In today’s world where every call from a number you don’t recognize feels like a shakedown or fraud, convincing the consumer that the call is legitimate and the debt is real is perhaps the most important step toward a successful resolution.

In this webinar, sponsored by CSS Impact, a panel of experts will break down the do’s and don’ts when it comes to answering questions and concerns from consumers about you before you get to talking about the actual debt.

PANELISTS