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Navigating identity theft claims is one of the trickiest areas of collections today. Having your identity stolen is a serious matter and you definitely want to be empathetic. But there are plenty of people out there who make this claim as a way of attempting to get out of paying a debt. Being able to tell those two situations apart is the difference between complaints and lawsuits and a smooth-running collection operation.

In this webinar, a panel of experts will discuss how to approach identity theft claims and how to build policies and procedures that ensure consumers are treated properly.

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