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The convergence of a number of trends — more consumers taking care of debts on their on via portals, making sure consumers have a chance to tell their side of their situation, increased health insurance complexities — has created an interesting dynamic inside collection operations nationwide — talk times are increasing. Collectors are spending more time on the phone with consumers, which changes collection strategies and requires collection operations to make changes. Understanding how best to manage talk times is essential to running a successful collection operation.

In this webinar, sponsored by Finvi, a panel of experts will break down how best to manage talk times for different types of conversations to provide actionable insights you can use inside your own office.

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