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Speech analytics are the Swiss Army knife for collection operations. They are used to help ensure compliance with rules and regulations, they help train and coach collectors to be more effective, and they provide quality assurance assistance to make sure operations are doing what they are supposed to and are keeping creditor-clients happy.

Using the results of a recently released report, the panelists in this webinar — sponsored by Provana — will discuss how collection operations are, and should be, using speech analytics in their operation to maximize efficiency and effectiveness.

SPEAKERS: