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The Holy Grail for credit and collection operations these days is to get consumers to self-service, meaning to take care of paying a debt on their own. That means needing a portal that can do more than just accept payments. Knowing where consumers most often abandon trying to make payments in a portal can help companies address deficiencies and issues and increase their self-service rates.

In this webinar, sponsored by Concepts2Code, a panel of experts will identify the different steps in the process where consumers are likely to get stuck, and share insights fix those issues.

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