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Web chat is the latest communication channel that companies in the accounts receivable management industry are using to stay in touch with consumers. They offer the opportunity to have agents handling multiple conversations at one time, address routine questions that can be answered quickly, and offer a communication channel to consumers who don’t want to talk on the phone.

In this webinar, sponsored by TCN, a panel of experts will share their insights into how to build a web chat feature and the benefits that the tool offers.

SPEAKERS: