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One of my favorite lines from “Caddyshack” is an answer to the question, how do you judge yourself against other golfers? “By height,” is the response. Unfortunately, collection operations can’t judge their clients by height. So they need to develop scorecards. These scorecards ensure collection operations are dedicated the appropriate resources to each client’s accounts.

In this webinar, a panel of experts will break down what you need to have — and need to leave out — of your client scorecards.

PANELISTS