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Scripts have long been a part of the collections process. But while some agencies prefer to use detailed scripts to cover as many eventualities as possible, others prefer to use scripts more as guidelines, giving collectors some freedom and leeway to choose their own words during a conversation with a consumer. While there are pros and cons to both, understanding how scripts work, and how they can help collectors, is a key component of maintaining a successful collection operation.

In this webinar, a panel of experts will talk about their approaches to scripting and offer their insights into what works for them.

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