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One of the trickiest components of an interaction between a collector and a consumer is negotiating a payment plan or a settlement of a debt. It’s part art, part science, and the best negotiators have years of experience and thousands of negotiations to help guide them. So, it begs the question, especially as more collectors try to get consumers to self-service their debts via a payment portal, or communicate via email, text messaging, and webchat, how is that changing the dynamic of negotiating? Can technology negotiate as well as a human can?

In this webinar, sponsored by Connect International, a panel of experts will discuss the pros and cons of having technology negotiate debts with consumers and just how far — or how close — the day is when it will be just as effective as a human.

PANELISTS