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As consumers become more and more comfortable with technology, the usage of webchats and chatbots is increasing, too. Consumers looking for a quick piece of information or who want to multi-task while doing other things are engaging with collectors via chatbots, which provide canned, automated responses and links to information, and webchats, which are manned by humans.

In this webinar, sponsored by TCN, a panel of experts will discuss the best ways to use webchats and chatbots and the circumstances under which they make sense as a communication tool for collectors.

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