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One of the most common claims made in lawsuits against collection agencies these days is alleging that the agency did not honor a request to cease communications or acknowledging that a consumer has disputed a debt. Developing best practices in this area can be a key to not only cutting down on lawsuits, but complaints from consumers as well.

In this webinar, a panel of experts will share their ideas and techniques for developing policies and procedures for managing cease communication requests and disputes.

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