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The Consumer Financial Protection Bureau has given its blessing to debt collectors communicating via text messaging with consumers. But private companies — the phone carriers and aggregators, in this case — are now blocking collection texts because they don’t think their customers should receive them. This is essentially creating a dynamic where private companies are now regulating the collection industry.

In this webinar, sponsored by Intelligent Contacts, a panel of experts will discuss the state of this situation, break down the impact it is having on the ARM industry, and share some ideas and options for how to find a solution.

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