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One of the most important, and perilous, jobs for collection operations today is understanding what a consumer is communicating. Phone calls are usually easy, but in today’s world of digital communications and social media influencers, consumers are either unwittingly, or knowingly, using vague and confusing language to possibly indicate that they are disputing a debt or no longer wish to be contacted.

In this webinar, a panel of experts will break down how to develop processes to make sure you properly understand what consumers are saying when they communicate, to maximize engagement and minimize legal risk.