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Words matter. Especially when it comes to interacting with consumers about unpaid debts. Consumers can — and do — use all kinds of different words and phrases when communicating with collectors. And while it can be easy to know what a consumer is requesting when he or she uses the right words, like requesting communications to cease or disputing a debt, it’s when consumers don’t use the right words that collectors begin to have problems.

In this webinar, a panel of experts will break down how to differentiate between cease requests and disputes to make sure you know what is required in each situation and to help determine what a consumer is requesting you to do.

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