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Web chat — whether staffed by a human or a programmed bot — is the latest communication channel that companies in the accounts receivable management industry are using to stay in touch with consumers. They offer the opportunity to have multiple conversations handled simultaneously, address routine questions that can be answered quickly, and offer a communication channel to consumers who don’t want to talk on the phone.

In this webinar, sponsored by Kredit, a panel of experts will share their insights into how to build a web chat feature and the benefits that the tool offers.

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