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You may have heard of “fight or flight” being the two responses to stressful situations, but there are actually four responses: fight, flight, freeze, and fawn. Depending on the person and situation, you may need to be ready for any of these. For companies in the ARM industry, whose employees spend all day, everyday in stressful conversations with consumers and who sometimes have to face criticism or negative feedback, knowing how to respond to each of those four responses is crucial to keeping things calm and finding a positive outcome to the situation.

In this webinar, a panel of experts will break down the four responses and provide insights and techniques to help you become better at identifying them and responding to them to create the best possible outcome.

PANELISTS