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The objective for collection operations used to be to try and resolve an account on the first call with a consumer. These days, though, the objective is to resolve it even sooner. The holy grail is resolving an account without having to have a human interact with the consumer at all. That places a lot of emphasis on your digital communication strategies and your portal. Without those working, the humans may have to enter the equation.

In this webinar, sponsored by Prodigal, a panel of experts will break down how to structure collection strategies to resolve as many accounts as possible without involving collectors.

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