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I once got into a debate with someone taking my order at a McDonald’s whether a cheeseburger could go back to being a hamburger again if you took the cheese off it. While I lost that argument, it taught me that once things are changed, they are likely changed forever. That is true of the impact that technology is having on collections. You think the industry is going back to index cards and rotary phones? Not a chance. The industry has been changed forever by the likes of advancements in voice analytics and artificial intelligence.

In this webinar, sponsored by Skit.ai, a panel of experts will share their insights into how advancements like Voice AI have changed collections and what changes are on the horizon.

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